Happy Family Restaurant

111 N Atlantic Blvd
Monterey Park, CA
Mon - Thu:11:30am - 2:45pm,   5pm - 8:45pm
Fri:11:30am - 2:45pm,   5pm - 9:15pm
Sat:11:30am - 9:15pm
Sun:11:30am - 8:45pm

for Happy Family Restaurant
by BruinSmack
2 months ago
No star for pricing. No star for portion size No star for service No star for wait time No star for keeping a tip and giving me less change without receipt I have been a satisfied customer of Happy Family Vegetarian Restaurant (HFVR) for several years BEFORE they moved down to Garvey and Atlantic and returned to the same location, roughly. I have entertained friends there and eaten with family and relatives countless number of times. Unfortunately, HFVR is now Golden Sunshine/HFVR. My first trip to Golden Sunshine/HFVR came today, approximately at 2018-0211+1700. About 1630, I placed a carry out order for 5 items, and was told it would be ready in 20 minutes. This seemed normal. Upon arriving about 1655, I went in and immediately noticed an abundance of flowers celebrating the Lunar New Year, but can't read Chinese. (It took me a while to understand the English portions of the banners were announcing Golden Sunshine.) Approaching the cashier's desk to pay and collect my order, I found a good dinner crowd present and two other people waiting for carry out. I was then informed that my order was not ready. I found this acceptable because of the large number of patrons present, so I waited, and it took about another 20 minutes for me to get my order. I received 4 pieces, and when I paid, my change came out to be about $33 out of $100 WITHOUT RECEIPT. I was not going to ask about the pricing, and I was willing to overlook the SMALLER PORTIONS, but getting my order wrong, receiving four pieces, was unacceptable. By the time they got my order right, I HAD WAITED FOR ABOUT AN HOUR for a 20 minute order. When I asked about the amount of change, it turned out the cashier had shorted my change. I don't know if it was intentional. (Sometimes Chinese places keep a tip without telling you). I got $5 dollars back, still no receipt, so basically I paid about $63 for an order that would have normally been under $60 with tip. With bad service, having to wait an additional 40 minutes for my order, receiving an incomplete order, and receiving less change without receipt, this was the first time in very long time I did not tip the servers at any restaurant. I am told the food was almost as good as before. I don't know because I decided not to eat any. Normally, my family has left overs the next day, but if I had eaten, that wouldn't happen, so I don't know how the food was, so I can't rate it. And, until I am able to forgive them, I probably won't be back.